InVista Audio Visual Care Package Proposal
InVista wish to propose our service care packages to the Whiddon Group.
InVista care packages incorporate all the support features needed for successful business operation and is delivered through dedicated onsite personnel. Importantly, the onsite personnel are backed by the combined capability of InVista Audio Visual. For large or multi-site organisations, a resident or on call Technician delivers a premium level of responsiveness and in most cases, is the most cost effective option. An onsite Resident Technician is the ideal choice to maintain client satisfaction.
Typical Resident and Call Technician tasks include:
- First point of call for faults, operational difficulties and trouble shooting.
- Assistance with system presentation preparation and display.
- Periodical scheduled inspections of the systems, including functional tests of the system operation and reporting.
- User training.
- Management of faults including tracking and status reporting, in conjunction with the InVista Helpdesk.
A Resident Technician is a full time onsite technical support person that provides onsite services for 40 hours per week during normal business hours.
Depending on your needs, Resident Technicians can be rotated to ensure that multiple technicians have a solid understanding of your systems. This ensures that expert coverage can be maintained if your primary Resident Technician is sick or on annual leave. The key features of our proposal are built on providing value for money over our competitors and an ongoing relationship.